Lecture by Erik Schoppen at the University College Groningen about social neuroscience, brand trust & behavior change. The models shown in this lecture are from his (upcoming) book Build Bridge Bond - Building Sustainable Brand Trust and Leadership (Dutch, 2019).
ABOUT THE LECTURE
How do we make decisions in our consumer behavior, and how do we experience brands? How do we make 'The Leap of Faith?' This is the trust to take action, sometimes developed in (milli)seconds and with little information. These are the shortcuts (biases) in our brain. Therefore, the way we process cognitive information is key to understand consumer thinking and to predict future behaviors. However, the way we feel puts us into action. How is our behavior influenced by what we already know and trust?
Our behavior is largely determined by our emotions and motivations, it is therefore important to know which incentives encourage us (read the brain) to take action. Normally our choices are made emotionally first, and rationalized afterwards. Hence, the most memorable brands are created on clear beneficial and strong emotional value propositions, resulting in long-lasting brand relationships. The development of emotional value and social connections is therefore becoming increasingly important, because it influences our brand choices in the long term.
To understand the principles of this type of mental value creation you have to understand the human mind. Brand psychology, also called neurobranding or neuromarketing, is a relative new field that studies the consumers' physical and mental response to (marketing) stimuli, triggered by our unconscious biases. It provides insight into how we associate brands with our personal experiences, feelings and routines. A brand is a mental representation in the mind of the consumer, and developed well, it predicts consumer behavior. The challenge is to create a brand that consumers want to know and trust, so their mental representation of it will give a positive emotional response and evoke rewarding user behavior.
Erik Schoppen lectures brand management, psychology, neuroscience (perception, cognition, behavior) at the Hanze University Groningen of Applied Science and University of Groningen. He is author of Build Bridge Bond - Building Sustainable Brand Trust and Leadership, and is co-author of the standard work Strategic brand management (4th BNL-edition). At the moment he is doing his Ph.D. research at the University of Groningen (Behavioral and Social Sciences, Cognitive Neuroscience, Experimental Psychology), researching Sustainable Brand Trust & Behavior Change. As a lecturer, consultant and speaker he built up a reputation for his strong performances, inspiring people and organizations with his clear vision of a sustainable future economy.
Information & Bookings: www.erikschoppen.com