Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW The Work Behind Sales When customers walk into a shop and look at the products for sale, they probably aren't aware of the level of work that is involved in getting a product onto the shelf. They want to pay a fair price for the item and expect it to fulfill its purpose. Millions, if not billions, of similar transactions happen everyday as products are bought and sold. Each product's journey to the market has been strategically planned, revised, and supervised in great detail. This process is known as product and service management. It is a managerial approach that companies use to understand how best to develop new products and services, and manage existing and mature ones. Product and Service Management The operations section of an organization deals with product and service management. How operations management interfaces with product and service management varies from organization to organization, depending on the industry and whether it's a product or service being produced. In this course, the complexities, differences, and nuances of product and service management, are presented in a deliberately scaled-back manner for instructional and training purposes. Interactions Product and service management has a key role to play in the operations management function. In addition, it often exerts influence on the marketing function. In an ideal situation, the idea for a new product will come from customers. Marketing will deliver the product concept to operations, where it will be designed, developed, and finally supplied to the market. Once the customer interacts with the product, marketing and sales become responsible for it again. To further your understanding of product and service management, this course covers the product and service life cycle, the development of new products, and how to manage existing and mature products. So, next, you are going to learn about the product and service life cycle. But before, you will have a short presentation of Udemy’s functionalities for a better learning experience. Thank you for watching, and see you there. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 79 Sorin Dumitrascu
Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Product and Service Management Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities. These activities encompass the entire range of product life cycle – from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages. Operations of Product and Service Management Operations aspects of product management are vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life-cycle and stages of new product development. This course also introduces some examples of strategies for managing existing and mature products and services. The Instructor My name is Sorin and I will be your instructor. I worked for the last 10 years as a manager and trainer, in the public and private sector, and I will share with you what I have learned Learning Objectives The target of this course is anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization. After completing this course, you will be able to: match phases of the product life cycle to actions that should be taken at each phase, sequence the stages of the new product development process, match current best practices in new product development with their description, and and match strategies used to manage existing and mature products and services with examples of the ways they are used. Thank You! So, thank you for registering to this course. You will have video lessons, written documents, quizzes, examples and exercises, and a small course project. And, we are going to continue next with a course overview. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 361 Sorin Dumitrascu
Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Product and Service Management Activities Think of a product or service that your organization provides. Now think about the recurring activities that manage and support that product or service. These activities are known as product and service management. Your company might not classify these activities under the product and service management umbrella, but every organization carries out this management practice. Strategies for Products and Services This type of management is responsible for creating strategies for a company's products and services. To achieve this, product and service management is interlinked with the product and service life cycle. The product or service strategy needs to be tailored specifically to the requirements of the stage in the life cycle the product or service has reached. The Product and Service Management Process The product and service management process always begins with a new product or service idea. This process guides the product or service to the market and provides support to customers who purchase it. Throughout the course the term 'product' may be used in reference to both products and services. Product and service management is a vital process in both service and manufacturing operations. And, remember that whether a product is tangible – for example a laptop – or intangible – such as phone service support for laptop operation – it requires product and service management. Manufacturing and Service Operations Manufacturing and service operations both rely on product and service management to provide a complete beginning-to-end solution for their products. Examples of manufacturing operations include automobile manufacturers, laptop producers, and pharmaceutical companies. The same principles apply to a service environment and a manufacturing environment. So, regardless of the type of environment, the main principles of operations management will apply. More often than not, companies are combining both manufacturing and service elements in their product offering to remain competitive. A common example of this is in the computer manufacturing industry, where support services are also offered with the product. Importance of Product and Service Management By ignoring product and service management, your company runs the risk of failing to maximize a potentially successful product's potential or promoting a product with no market potential at all. Both outcomes result in losses for your company. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 426 Sorin Dumitrascu
Controlling involves ensuring that performance does not deviate from standards. https://www.udemy.com/management-for-the-new-managers Controlling consists of three steps, which include (1) establishing performance standards, (2) comparing actual performance against standards, and (3) taking corrective action when necessary. Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer service. The measurement of performance can be done in several ways, depending on the performance standards, including financial statements, sales reports, production results, customer satisfaction, and formal performance appraisals.
Views: 4093 drjeelani
Product management is an organizational lifecycle function within a company dealing with the planning, forecasting, and production, or marketing of a product or products at all stages of the product lifecycle. Similarly, Product Lifecycle Management (PLM) integrates people, data, processes and business systems. It provides product information for companies and their extended supply chain enterprise. The role may consist of product development and product marketing, which are different (yet complementary) efforts, with the objective of maximizing sales revenues, market share, and profit margins. The product manager is often responsible for analyzing market conditions and defining features or functions of a product. The role of product management spans many activities from strategic to tactical and varies based on the organizational structure of the company. Product management can be a function separate on its own, or a member of marketing or engineering. This video is targeted to blind users. Attribution: Article text available under CC-BY-SA Creative Commons image source in video
Views: 37 Audiopedia
Subscribe to Alanis Business Academy on YouTube for updates on the latest videos: https://www.youtube.com/alanisbusinessacademy?sub_confirmation=1 Go Premium for only $9.99 a year and access exclusive ad-free videos from Alanis Business Academy. Click here for a 14 day free trial: http://bit.ly/1Iervwb To view additional video lectures as well as other materials access the following links: YouTube Channel: http://bit.ly/1kkvZoO Website: http://bit.ly/1ccT2QA Facebook: http://on.fb.me/1cpuBhW Twitter: http://bit.ly/1bY2WFA Google+: http://bit.ly/1kX7s6P SoundCloud: http://bit.ly/1hNcJ2k Channel intermediaries include those businesses that assist in transferring between the producers and the ultimate consumer. In this video I'll describe those two channel intermediaries: wholesalers and retailers.
Views: 29616 Alanis Business Academy
Treasury management has become a specialized function and in today’s context, treasuries are expected to perform many critical functions. Effectively using treasury management with cash management and trade finance products brings tangible benefits to both corporate and financial institutions. If managed properly, it can significantly reducing financial risks; ensures that the enterprise has sufficient liquidity for payments that are due and to monitor payment flows and helps by implementing strategies that lead to the best borrowing rates and lower investment costs. Advanced Treasury systems can provide a whole host of benefits to a corporate treasury. Explore all these exciting concepts covered in a very simple and understandable language in this video. The learning objectives of this capsule are: • The learning objectives of this capsule are: • Learn the meaning of Treasury Management • Financial Risk Management • Cash Management • Loans and Investment Management • Understand how treasury function is organized • Learn about various Treasury Management Systems • Benefits of Treasury Management In this section we will start with helping you understand the definition and concepts pertaining to Treasury Management. This video is very useful for any student or professional interested in learning about Treasury management as a practice area and a process. This video is very useful for finance professionals who want to build their financial operational expertise. Information Technology professionals working on ERP implementations and those who want to build their functional expertise are certainly going to benefit from this lesson. Please watch and don’t forget to share your feedback either as comments or by writing to us at [email protected]
Views: 68260 TechnoFunc
Video describing High School of Business' 6 Marketing Functions. 1. Channel management a. Determines who will offer products and where they will be offered b. Develops relationships with channel members c. Assesses quality of vendor performance 2. Marketing-Information Management a. Provides data that can be used for business decision-making b. Provides data about effectiveness of marketing efforts c. Provides data about customer satisfaction, customer loyalty, needs, and wants 3. Pricing a. Establishes products' prices b. Determines whether prices need to be adjusted c. Sets policies and objectives for prices 4. Product/service management a. Helps to determine which products a business will offer and in what quantities b. Aids in determining and developing a company's/product's image c. Provides direction for other marketing activities based on changes in a product's life cycle 5. Promotion a. Reminds customers about products/businesses b. Informs customers about products/businesses c. Persuades customers about products/businesses 6. Selling a. Creates a following of loyal customers b. Completes the exchange transaction c. Provides services for customers Music: Good Feeling by Flo Rida (Instrumental)
Views: 1119 Cameron DeGeorge
Explains how service catalog requests are structured and how workflows automate approvals and guide fulfillers through their tasks. Demonstrates how these components interact in the ServiceNow platform to deliver goods and services. Applies to ServiceNow releases starting with Kingston. Role required: admin, itil For best video quality, increase your player resolution to 1080p. This video covers: 00:32 Request levels 01:34 Workflows 02:24 How fulfillment works behind the scenes For more information on service catalog structure, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Service Catalog request fulfillment: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Define a fulfillment process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefineAFulfillmentProcess.html Request fulfillment workflows: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RequestFulfillmentWorkflows.html Service Catalog checkout models: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_EnableATwoStepCheckout.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/
Views: 5534 ServiceNow Support
You want to dive deep into the world of finance and management? Visit us: http://www.frankfurt-school.de/en/home/programmes.html?utm_source=youtube&utm_medium=ACQUISITION In our day to day live we routinely deal with both physical goods as well as services. But where do these products or services come from?: How are these goods and services made? This is where Operations Management comes into play: looking closely at the production of such goods, we’re able to take a peek inside the „black box“ which is the production process. Operations Management can be defined as the management of the entire process that transfers inputs into outputs. Outputs are as said physical goods or services. Inputs can be material, manpower and machines. Here’s an example from the car industry: The material, metal in this case, is supposed to be reshaped by a machine. This machine, a press in our example, is operated by a machine operator. The metal thus becomes, through the transformation process, a finished component which is assembled on a car as the output of this process. A central aspect of Operations Management is the improvement of the transformation processes which can be accomplished by concepts such as Total Quality Management, Kanban, or Total Productive Maintenance.
Views: 65615 Frankfurt School of Finance & Management
The video attributes the detailed explanation of the recent technology used in automotive sector i.e., Engine Management System, optimum functions, the key parts like electronic fuel injection system, required sensors, electronic control unit, air induction system, fuel delivery systems, etc., and if proper coordination is maintained among these engine parts then one can expect better output as it is responsible to adjust the ignition timing and controls the running of an engine.
Views: 33187 Stuttgart Automobile Service
Lecture: What is Supply Chain Management http://www.aims.education/study-online/what-is-supply-chain-management-definition/ Its definition and brief introduction. A supply chain is a global network, used to deliver products and services, from raw materials to end customers through an engineered flow of information, physical distribution, and cash.
Views: 511132 AIMS Education - UK
On Facebook: https://www.facebook.com/365careers/ On the web: http://www.365careers.com/ On Twitter: https://twitter.com/365careers Subscribe to our channel: https://www.youtube.com/365careers This lesson on Marketing strategy introduces the concept of the Marketing Mix, and the 4 P's of marketing. Watch more at https://www.udemy.com/mba-in-a-box-business-lessons-from-a-ceo . This video is part of a series of short lessons about Business Strategy. The complete module can be found on Udemy, as a core part of the MBA in a Box course by CEO Valentina Bogdanova and 365 Careers. The course provides a complete Business Education: Business Strategy, Management, Marketing, Accounting, Decision Making & Negotiation in just under 10 hours. -------------------------------------------------- Marketing module table of contents: Marketing: An Introduction Introduction to Marketing What is Marketing's role? Who works in Marketing? Marketing's key processes Marketing: Building a Marketing Strategy What is a marketing plan? The psychology of customers - needs, wants, and demands Conducting marketing research The different stages of marketing research Collecting Primary Data for Marketing Research Performing client segmentation Choosing a target customer group Marketing: How to set up an effective Marketing Mix The four Ps of Marketing and their importance Marketing: How to set up an effective Marketing Mix - Product decisions The product concept Classifying a firm's products The typical product lifecycle Product branding Product packaging Marketing: How to set up an effective Marketing Mix - Pricing decisions The variables influencing product pricing The demand curve Performing break-even calculations Marketing: How to set up an effective Marketing Mix - Place decisions Setting up product distribution Types of distribution channels The advent of e-commerce Marketing: How to set up an effective Marketing Mix - Promotion decisions The essence of marketing promotion Creating a marketing campaign The importance of social media Marketing: How to set up an effective Marketing Mix - A dynamic concept The four Ps of Marketing - A dynamic concept Marketing: Marketing strategy in the long run Allocating the funds available for Marketing - The budgeting exercise Using KPIs to improve decision-making Short-term vs. Long-term marketing goals Interpreting and calculating the Customer-Lifetime-Value formula -------------------------------- The professional way to launch a product is to prepare a marketing mix strategy in line with the product or service we want to offer to customers. By default, the decisions we make regarding marketing mix will be as good as our understanding of the target market. If we’ve done quality research, the likelihood of coming up with a good marketing mix combination increases. Four major variables shape a company’s marketing mix. These variables are known as the Four Ps of Marketing. Focusing on: • Product • Price • Place • And Promotion This has proven to be an effective way to understand the decisions a company makes when it enters a market and competes in it. If a company understands the needs of its customers, it can create products that satisfy the clients’ expectations and contain the features they desire; it will offer these products at a price that corresponds to the target market’s willingness to spend, and it will offer them where the target market loves to shop. It will also build its brand communication in a language that speaks to the target market. Marketing Mix and the Four Ps is intuitive. Marketing managers should concentrate on these variables and tailor them regarding the target market they’ve chosen to pursue.
Views: 44643 365 Careers
whole chapter is coverd IN THIS VIDEO meaning macro and micro environment market segmentation basis for market segmentation target marketing consumer behaviour
Views: 1219 TOP EDUCATION
http://www.aims.education/study-online/what-is-logistics-management/ Lecture explains What is Logistics? and What is Logistics Management? Logistics in supply chain management is defined as “the art and science of obtaining, producing, and distributing material and product in the proper place and in proper quantities"
Views: 659557 AIMS Education - UK
Unlike a previous generation of APIs that connected big enterprise systems but remained under IT’s lock and key, modern APIs must be managed as products -- designed to accelerate, delight and support any developer’s journey. This video discusses how API product management is different, best practices for managing APIs as products, and lessons learned from Jon Spinney, Director of Product Management at Pitney Bowes, a global technology company processing billions of commerce transactions a day. Missed the conference? Watch all the talks here: https://goo.gl/c1Vs3h Watch more talks about Connected Business Platform here: https://goo.gl/CtHNJm
Views: 3052 Google Cloud Platform
VIEW THE FULL PRESENTATION HERE http://grandview.rymatech.com/2006/129-measure-of-the-product-management-function.html Many key operational functions (CEO, CMO, etc...) within software companies understand the need for the product management function, but ultimately do not have a clear approach to measuring it. What are the approaches and elements of how a product management function can be operationally measured? While exploring standard marketing processes, the presentation will focus on: -The key elements of company strategy and process that enable the product management function to succeed -The difference between the solution vs. product roadmap -Executing coordinated programs - the role of product management amongst the programs -The changing information management role of product management as the company, delivery mode, and products change -Examining the measurable elements of product management functions amongst the operations of the company -Measuring key value - how to gauge an important, but moving target Several techniques for measuring the product management function will be explored with an aim of sharing of techniques across various types of companies, styles of product management, and how the function is adopted- in some cases across multiple departments.
Views: 212 rymatech
Request Management advanced is a part of the webinar series conducted by ServiceDesk Plus. To learn about request management basics, visit here https://www.youtube.com/watch?v=hGe99rgSAXk To know more about upcoming webinars, visit https://www.manageengine.com/products/service-desk/webinar.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes In this session you'll learn about: Implementing Field and Form rules Creating Custom Triggers Using the Request Custom Menu Setting up Live Chat Configuring the Self-Service Portal Integrating with other ManageEngine products Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 1110 ManageEngine
VIDEO: Sales Motivational Video in Hindi by Vivek Bindra This video discusses in detail the basics, the intermediaries and nuances of selling. Mr.Vivek Bindra who has helped hundreds of corporates and thousands of sales men and individuals achieve their sales goals and target through his path breaking and game changing videos on selling skills and techniques. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. In this video he discusses at length, the FABing techniques, and its distinct advantages. He also tells his audience how Conviction and Communication are the 2 key levers in enhancing your sales. Leverage your competitive advantage. Mr. Vivek Bindra delivers high power sales trainings, sales seminars and sales related sessions in cities like Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Ahmedabad, Pune, Kanpur,Indore,Jaipur,Vadodara,Surat,Nagpur,Lucknow,Patna,Bhopal,Bhubaneswar, Bikaner, Bokaro Steel City, Chandigarh, Coimbatore, Cuttack, Dehradun, Dhanbad, Durgapur,Faridabad, Ghaziabad, Gurgaon, Guwahati, Gwalior,Hubli,Indore, Jabalpur, Jalandhar, Jamshedpur, Jhansi, Kanpur, Kochi, Kota, Kozhikode, Lucknow, Ludhiana, Madurai, Mangalore, Mysore, Nagpur, Noida, Pondicherry, Raipur, Rajkot, Ranchi, Rourkela, Surat, Thiruvananthapuram, Vadodara, Varanasi, Visakhapatnam. He is also the best Sales trainer in India, NCR, Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand, West Bengal. . He is widely known for his selling skills in Asia, South East Asia, Malaysia, Kualalumpur, Singapore, Thailand, Bangkok, Vietnam, Dubai, Abu Dhabi, Qatar, Maldives, Bhutan, Nepal, Thimpoo, Kathmandu, Burma, Rangoon and middle east for his sales improvement, sales and selling acumen improvement trainings, workshops and seminars. This is the best sales training video, sales motivational video, sales technique and selling technique video made ever that can and will impact your sales bottom-line. Contact Mr. Vivek Bindra for the most outstanding sales motivation workshops, sales training programs, sales symposiums and sales training. Individual sales man and salesmen can immensely benefit from this video. Mr. Bindra is an excellent facilitator for sales training for beginners. Mr. Bindra is a world class sales trainer in Hindi and English and a superb facilitator for sales training in Hindi and English. He is bestknown for sales and salesman problem solving issues. Mr. Bindra is widely recalled for his outstanding skills in sales integration trainings, workshops and seminars. He is also well known for Sales interview questions and answers. He delivers widespread trainings for sales skills in Hindi and English, sales skills fundamentals and others. He is called upon by many to conduct seminars on selling concepts ad sales concepts. Selling and sales fundamentals, sales and selling technique. He is also known for selling skills customer service training and selling skills presentation. Widely popular for selling techniques and strategies in hindi and English, Mr. Bindra is very famous for selling techniques in wholesale and retail. He is also known for his exceptional training on selling skills over the phone, direct and indirect sales and selling technique and skills, bestselling and sales techniques, and upselling plus cross selling skills, technique and trainings that work. Known for his training at selling at the point of service skills, Mr. Vivek Bindra has acquired critical acclaim for being the best sales coach in the country. Mr. Bindra has been known for his short selling strategy and selling option strategy technique training. He is also known for his put training strategy techniques. Mr. Bindra is a master sales strategist, sales strategy planner, channel sales strategy,b2b sales strategy and b2c sales strategy. He is renowned for his online selling and sales strategy techniques, sales marketing strategy and online sales and selling strategy. Ask Mr.Bindra for his sales motivational video in Hindi and english, sales motivational videos for success, sales motivational videos for success in hindi and english,sales motivational speech in hindi and English.
Views: 1113193 Dr. Vivek Bindra: Motivational Speaker
in this video we will study about marketing and its important factors. marketing management, marketing mix, marketing management in hindi, marketing management class 12, marketing research, marketing project, marketing in hindi, marketing, marketing basics, marketing bcom, marketing class, e marketing lectures marketing management, marketing management in hindi, marketing plan, marketing management class 12, marketing research, marketing project, marketing management project, marketing tips, marketing in hindi, marketing, marketing and service management, marketing business, marketing bst class 12, marketing business plan in hindi, marketing concepts, marketing class, d marketing definition, marketing environment, marketing examples, e marketing lectures, e marketing mix Please share and subscribe and support me. Singh nitish
Views: 7401 ideal notes
As demand for healthcare professionals escalates in line with Singapore’s Healthcare Manpower Plan 2020, many current practitioners in the sector see the need to upgrade themselves to seize new opportunities. Find out how Griffith University’s Master of Health Services Management added value to Baoru and June’s career development. Gain an edge by equipping yourselves with the right health services Master’s Degree with Griffith University, accredited by Australasian College of Health Service Management : http://www.kaplan.com.sg/course/master/all-disciplines/master-health-services-management/
Views: 97 Kaplan Singapore
Watch this 2-minute demo to see how Service Support Manager (formerly Serena Service Manager) provides a process-driven approach to your information technology service management that can reduce Total Cost of Ownership (TCO) and issue resolution times while improving user satisfaction and agent productivity. Learn more about Service Support Manager at: http://www.serena.com/index.php/en/products/it-service-management-itsm-itil/serena-service-manager/benefits/ SUBSCRIBE: https://www.youtube.com/channel/UCewgVctW5McUPbGu2iwr_rA?sub_confirmation=1 More Micro Focus Links: HOME: https://www.microfocus.com PRODUCTS & SOLUTIONS: https://www.microfocus.com/products SUPPORT & SERVICES: https://www.microfocus.com/support-and-services COMMUNITY: https://www.microfocus.com/communities - Micro Focus is a global software company with 40 years of experience in delivering and supporting enterprise software solutions that help customers innovate faster with lower risk.
Views: 448 Micro Focus Software Delivery & Testing
Provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates problem management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to problem management 02:36 Creating a problem 04:20 Checking dependencies 05:18 Creating problem tasks to initiate root cause analysis 05:55 Communicating a workaround 06:48 Posting knowledge 07:11 Creating a change request from a problem 07:46 Closing a problem and related incidents For more information on problem management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Problem Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html Resolve related incidents from a problem: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/task/t_CloseRelatedIncFromAPRB.html#t_CloseRelatedIncFromAPRB Dependency Views map: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/business-service-management-map-ng/concept/c_NextGenBSMMaps.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 37358 ServiceNow Support
Join our product engineering team on a technically deep lap around Azure Functions. Learn how Azure Functions enables you to quickly and easily deploy application services that scale massively in a cost-effective way, without having to worry about infrastructure and server management. This session goes beyond the basics to show you behind the scenes details on the latest advancements made by the product team. Azure Functions users learn new concepts in a demo-driven session covering topics like deployment, service management, and monitoring. Learn more: https://azure.com/functions
Views: 1237 Microsoft Ignite
These are services rendered by financial institutions, they may be fund based, Fee based services and modern services like Risk Management, Portfolio Management etc.
Views: 38895 Guru Kpo
Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Understanding Product Life Cycle Understanding the product life cycle is an important step in formulating a successful product strategy. Operations management is responsible for the majority of the stages in the life cycle, with marketing handling the remainder. But it's essential that for each stage of the product life cycle, both operations and marketing are aligned and communicate in an effective manner with each other. This relationship is extremely important – it can determine whether a product strategy is successful or not. Stages of the Product Life Cycle The product life cycle has four stages: 1 - introduction. 2 - growth. 3 - maturity, and 4 - decline. Introduction The first stage involves the product being introduced to a new market. Product awareness and development are key aspects of this process. Branding and quality levels are established and issues relating to intellectual property, patents, and trademarks are addressed. At this point in a product's life cycle, its target audience includes innovators and early adopters. It isn't heavily distributed at this stage, as the organization wants to wait until there is significant consumer acceptance of the product. Growth The second stage is the growth stage. The organization tries to build brand preference to retain a loyal customer base. The aim is to increase the product's market share. Quality and price become very important factors at this stage. Additional features may be added to the product to ensure consumer interest is maintained. The promotion of the product is widened and the target audience broadens. The product is more widely distributed in response to increasing demand and customer acceptance. Maturity In the third stage, maturity, it is common for sales to plateau, partly in response to increased competition. The volume of production stabilizes and the product begins to show significant return on investment. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 823 Sorin Dumitrascu
"MARKETING MANAGEMENT MASTERCLASS" Course Link and Discount Code: https://www.udemy.com/marketing-management-masterclass/?couponCode=MARKETINGYT मार्केटिंग क्या है? (What is Marketing in Hindi) : 'मार्केटिंग बाय विजय' यूट्यूब चैनल में आपका स्वागत है. मार्केटिंग में सबसे पहला प्रश्न जो दिमाग में आता है - मार्केटिंग क्या है?; उसका उत्तर इस पहले हिंदी वीडियो में आपको मिलेगा. कृपया इसे लाइक करे और चैनल को सब्सक्राइब करे. चैनल को बेहतर बनाने के लिए आपके कमैंट्स और फीडबैक का हमें इंतज़ार है. ................................................................................................ Web: www.marketingbyvijay.com Check out my blog: https://marketingbyvijay.wordpress.com/ Like my Facebook Page: https://www.facebook.com/marketingbyvijay Please send your queries, feedback and suggestions on [email protected]
Views: 404224 Marketing by Vijay
Want to boost your call volume while simplifying the workload of your dispatchers? Then get started with the new Digital Dispatch app! You can get more information by heading to our website. Or better yet, give one of our customer service agents a call to discuss and start your demo today. Music: Ukulele - bensound.com Tracker Management Systems specializes in Towing and Lot Management software and we thank you for taking the time on our video. If you need any other assistance you can find us at: Support... trackermanagement.com/help.php Call... 800.445.2438 Email... [email protected] Location... 4600 Rockside Rd., Cleveland OH, 44131 Follow us on social media! Website... http://trackermanagement.com/index.php Twitter... twitter.com/TrackerMgmt Facebook... facebook.com/trackermanagement/ LinkedIn... linkedin.com/company/tracker-management-systems-inc./
Views: 314 Tracker Management Systems
Preview the online course: Marketing Innovation (XINE254) More info: http://create.stanford.edu/courses/marketing-innovation.php Stanford instructors presents a brief overview of Marketing Innovation, a new online professional course in the Stanford Innovation and Entrepreneurship certifiate. Taking a product to market without a thorough understanding of your target market can dramatically affect consumer adoption. This course will help you maximize the success of your product, service, or cause with hands-on exercises and real-world applications. Learn the framework and marketing tools that thousands of innovators have used to successfully take a wide variety of products and services to market. This course focuses on early stage innovations and developing a cohesive strategy for implementing marketing throughout product development. In the process you will analyze real products from around the world and create new market plans for your own product or services. Learn more about the Stanford Innovation and Entrepreneurship certificate: http://create.stanford.edu/ You will learn: * How to identify and understand your target market * How market research can work in partnership with R&D * How to create clear differentiated positioning * The challenges and opportunities of bringing radical innovation to market * How to measure marketing success and turn data into action
Views: 9136 stanfordonline
Principles of Marketing introduction first part. This video explains the basics of principles of marketing using flow chart. It also tells you the historic progression of marketing. Topics Covered in this lecture are: 1. Why marketing management is important in business? 2. What is the definition of strategic marketing? 3. What is the concept of marketing? 4. What is a marketing information management? 5. Marketing management Basics 6. What is marketing management concept 7. Marketing management project 8. Marketing management functions 9. Importance of marketing management 10. Scope of marketing management Principles of Marketing http://www.youtube.com/watch?v=6jobOJy96jM
Views: 125148 Bharath Naik L
Marketing is a basic function of business. It stimulates demand for goods and services while providing product development, packaging, distribution, advertising, pricing and consumer credit functions. With marketing costs estimated as high as 50 percent of sales, and marketing positions providing over 25 percent of jobs to the civilian labor force, there is no question that marketing activities influence beliefs, lifestyles and buying patterns. To learn more, visit: http://www.ferris.edu/cob/marketing/
Views: 1653 FerrisStateVideo
Service Management World 2018 brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to meet and exceed the unique needs of service management professionals and technical support leaders.
Views: 629 HDI
Subscribe to our YouTube channel to stay up to date on all of our world-class products and exciting updates: https://goo.gl/YhZF9h Application Management Services from CA Technologies move beyond the traditional incident management and administration of your CA software to help you innovate, not just maintain. Application Management Services provide a holistic, tiered approach that can help align IT with business outcomes delivered in an “as-a-service“ consumption model. For more information please visit http://cainc.to/YO1gyO
Views: 1948 CA Technologies
Video demonstration showing how CA Service Management addresses Incident and Problem Management processes with both browser and mobile user experiences. For more information, see CA Service Desk Manager at http://www.ca.com/servicemanagement
Views: 18671 Educate
For enterprises, managed service providers, and government institutions, limiting access to data as well as limiting access to certain actions based on job roles is crucial for business, operations, and compliance. EasyVista understands this need and developed a fully multi-tenant product, ensuring data and process security. We do this through two primary ways: profiles and domains. Profiles allow you to segment what features a user can access, both at a broad and very granular level, providing different access levels for both roles and users. Domains allow you to segment what data a user has access to, ensuring, that for example, a Managed Service Provider could manage several clients from one system. Its actually quite simple to segment data in EasyVista. Let’s take a look: Editing and setting up profiles is simply a matter of selecting a few checkboxes. First, we can set what modules are available for this specific user, then we define which actions a user can take on each of those modules. Finally, we select the Wizards the user has access to, as well as the views (or screens), prebuilt data filters, and dialogs. The second primary way, we mentioned, is domains. Some vendors provide rigid data access control features. EasyVista has taken a different approach, ensuring the most flexibility possible. So you can control data access based on a lot of different things including: Locations, Departments, Asset Categories, Processes, and even CIs. We also use domains to automatically assign tasks. So here we can see that if I am in the USA domain, for example, my ticket will automatically be assigned to the support center in the US. You can pair any domain with any created group. Finally, using our AppsBuilder technology you can create role-based apps, such as this one, which is a self-service portal specifically created for managers. Allowing, for example, users to take actions around recruitment, HR, etc. Thank you for viewing this video on EasyVista’s multi-tenant and role-based access capabilities. To learn more and view more videos, please visit our website at www.easyvista.com
Views: 280 EasyVista
Join David Mainville CEO & Co-Founder of Consulting-Portal as he presents an our next webinar entitled: Four Ways to Improve your ITSM Program In this webinar David will cover: 1. Assessments - This is one of the best ways to get a snapshot of the health of your Service Management program while simultaneously creating a catalyst for change. 2. Process Design - Many people underestimate the importance of having a well defined process. A good design should engage the stakeholders, drive adoption and drive out all the functional specifications required for automation. 3. Process Governance - It's been our experience that most process initiatives fail due to the lack of metrics and governance. This is especially true in the current climate of regulatory controls and audit. 4. Education - A sure fire way to build support and adoption for your IT Service Management program is to educate your staff on the fundamentals. For more info, please visit us at http://www.itoptimizer.com/ Or join our community at http://community.itoptimizer.com/
Views: 554 ITOptimizerTV
What does an IT Service Delivery Manager do **Please give me a thumbs up, and subscribe to my channel if you found this video helpful** Website - http://www.digitalbytecomputing.com Facebook - http://www.facebook.com/digitalbytecomputing Twitter - https://twitter.com/digibytecomp
Views: 15577 Digital Byte Computing
The typical company carries out various functions as a part of its operation. Om encompasses every aspect of production, from inspiration to implementation. Operations management? management wikipediadefining operations informit. Figure 1 illustrates this by showing that the vice president of each these functions reports directly to or ceo company operations management focuses on carefully managing processes produce and distribute products services. The inputs themselves could represent anything from materials over the past century, breakthroughs such as brand management and divisionalized organization structure have created more sustained competitive advantage than that came out of a lab or focus group. Operations management definition, principles, activities, trends. Operations management? Apr 30, 2014 operations management is chiefly concerned with planning, organizing and supervising in the contexts of production, manufacturing or provision services. These activities are also associated with product and service management. The dividing of a company's activities into functional categories occurs very early on, even in company formed and operated operations management focuses on turning materials labor goods services as resourcefully profitably possible introduction to from university pennsylvania. What is operations management? Youtube. Related activities include apr 29, 2014jun 22, 2016 this guide covers everything you need to know about operations management including definition, principles, activities, and trends in (om) applies every type of organization. Major, overall activities often include product creation, development, production and distribution. It is delivery focused, ensuring that an organization successfully turns inputs to outputs in effective manner. Key concepts an operations manager has a niche in companies that offer products and services, is responsible for the aspects of production within company. Here's how you can make your company a serial management innovatorsharehistorical development con'tglobal competition 1980stime based 1990selectronic commerce 2000s; Outsourcing & flattening of world 2000s. The usage of operations management what is management? Definition and meaning encyclopedia business terms Florida tech onlinecoursera. He or she oversees the production of goods in a company and does whatever is possible to increase efficiency machine business understand key aspects operations lean management including capacity, productivity, quality, supply chain. Operations management? Operations management wikipediadefining operations informit. As such, it is delivery focused, ensuring that an organization successfully turns inputs to outputs in efficient manner operations management refers the administration of business practices create highest level efficiency possible within. It is the who, what, where, when and why that goes into every finished product provided service operations management a multi disciplinary field
Views: 12 Evette Freudenburg Tipz
Here we are trying to distinguish between Procurement and purchasing , terms often used interchangeably. https://youtu.be/ntHnQrQBG2Y 5 Rights Of Procurement: https://youtu.be/wpKQWvVYnME Total Cost Of Ownership: https://youtu.be/YKdcEOTA7Pk Conformance and Performance Specification https://youtu.be/ow4oOhsxuPk Hope the Video is useful. Subscribe to the channel for more procurement and other management functions related videos. Content : Discussing Purchasing & Procurement , and trying to differentiate between the two.
Views: 91927 P&S Buddy
The NAPCO Subscriber and Attendee Business List is a direct response, subscribers and event attendees Masterfile comprising corporate business management, marketing/sales management, database/audience development, operations management, IT/e-commerce management, web development management, and creative services titles within the direct merchants/catalogers, retailers, wholesalers, distributors, on-line merchants, publishers, manufacturers, non-profits, non-financial service marketers, financial services and real estate industries. The lists are derived from The North American Publishing Company's 15 industry trade magazines, 22 e-mail newsletters, 2 subscription services and hosts multiple leading trade shows. http://lists.reachmarketing.com/market?page=research/datacard&id=377992 Offers that respond well to this highly selectable database include seminars, webinars, educational materials, computer hardware/software, office products and supplies, financial, subscriptions, high-ticket items, managerial products, mobile plans and apps, travel, hospitality and all business focused offers. Select By Job Function: Business Management 153,999 Sales/Marketing Management 83,053 Production/Operations Management 42,667 Database/Audience Development 25,039 Account Management 23,917 Creative Services 23,581 Administrative Management 22,240 Purchasing/Procurement Management 20,639 Research & Development 13,576 Architecture/Design 9,841 Corporate Management 9,811 IT/IS Management 8,327 Fundraising 6,163 Editorial Management 4,807 Customer Service 2,832 Merchandising Management 2,327 Advertising/Promotional Management 1,990 Consulting 861 Human Resource Management 409 Brand Management 241 Select By Business/Industry Type: Printing Services 91,852 Retail/Wholesale/Distributor 59,020 Other 38,863 Publishing 31,252 Promotional Products 25,524 Creative Agency 25,380 Pre-Press/Bindery Services 20,827 Manufacturing 19,888 Catalog Merchant/Mass Merchandiser 18,038 Non-Profit/Fundraising 14,686 Financial Services/Insurance/Real Estate 12,487 Construction/Home Installation 11,304 Technology/System Integrator 10,021 Audio/Video/Electronics 8,977 Transportation/Communication/Utilities 7,051 Education 4,385 Marketing Services 2,932 Government/Military 2,688 Travel/Entertainment 156 Reach Marketing - Pearl River, NY 10965 – Phone: 845-201-5300 Integrated Marketing Solutions: http://www.reachmarketing.com/ B2B Lead Generation: http://www.reachmarketing.com/online-lead-generation/ Marketing Automation: http://www.reachmarketing.com/marketing-automation/ ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Follow us on Facebook: https://www.facebook.com/ReachMktg Linkedin: http://www.linkedin.com/company/2335349 Google Plus : https://plus.google.com/110745441261785983848?hl=en
Views: 4846 reachmarketingllc
The terms Help Desk and Service Desk are often used synonymously, but the two vary in several important ways, and understanding the difference is crucial for ensuring the success of an IT organization. While Help Desks function as tactical support for individual incidents, Service Desks function as strategic support for organization-wide issues, focusing on root cause analysis and proactive service improvement.
Views: 20277 Milestone Technologies, Inc.
Job Roles For QUALITY ASSURANCE: Know more about job roles and responsibility in QUALITY CHECK and PRODUCT STANDARDS.Coming to QUALITY ASSURANCE opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details and Career growth of QUALITY ASSURANCE. Depending upon the nature of the industry quality assurance job responsibilities differs in many ways. The main tasks and competencies are the same where they need to check if the product meets the required standards. A quality assurance manager or engineer is one who is responsible to check if the product or service requires meeting the mentioned standards of quality, reliability and performance. Careers in Quality assurance are well prominent and have a promising future. The quality assurance policies and procedures are drafted by these engineers, quality standards are implemented by them, and they take initiatives where they plan, monitor, and conduct inspection of materials. They achieve documentation and investigation of complaints when raised. The inspection systems are to be reviewed and implemented which checks quality. In the same manner these professionals gather and compile quality statistics data. The educational qualification for quality assurance profession is bachelor’s degree. Along with the bachelor’s degree certificate such as quality auditor, six sigma, quality engineer, quality improvement associate and lot more can be beneficial. Experience in testing, quality, auditing, and inspection can be an added advantage. Excellent skills on computer programs such as Microsoft databases and Microsoft office can be added advantages. The main qualities required for a quality assurance professional is that they should be keen to details. They should possess good verbal as well as written communication skills, excellent knowledge in planning and organizing, judgment and decision making should be a skill within them, they should be capable of collecting data, analyzing and managing them. Moreover they should be a good team worker and have flair for customer service orientation. The salary for quality assurance professionals vary for each industry and basically quality assurance professionals gain Rs 20000 per month, which would then elevate to more after years along with promotion. There are many private organizations which recruit professionals for quality assurance postings. • Net cracker technology solutions • HP India private Ltd • Novartis health care • Anrnaa solutions • Cadila Pharmaceuticals • Seiren India Pvt Ltd • Accenture • Kitex garments • SMVJ group • Channel Fusion • Invesco • CA technologies • Radius • JP Morgan chase &Co • Akamai technologies And plenty more national and multinational companies recruit quality assurance professionals for their process. They offer attractive package and also enhance the career growth of professionals so that they reach greater heights in short period of time. The Indian government is also keen about quality in the crowd of competition and hence looking forward for quality assurance professionals in their field. The government organizations are also recruiting quality assurance professionals under various sectors. Few of them are • Tata memorial hospital • union public service commission • department of justice • department of army • department of defense • department of air force all these organizations offer attractive salary and excellent career growth. Job seekers can get to this field for ones who desire to get to higher positions in career. The job role is interesting and offers an unique experience. Numbers of opportunities are also available abroad apart from these offers. Quality assurance professionals are always in demand and the career path is evergreen. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Views: 99774 Freshersworld.com Jobs & Careers
The inventory Spreadsheet can be downloaded for free from, https://indzara.com/2013/07/inventory-and-sales-manager-excel-template/ This free Inventory and Sales Manager Excel template is suited for managing inventory and sales if you are running a business of buying products from suppliers and selling to customers. The template will assist in knowing the inventory levels (Stock management) of each product and understanding which products to re-order. Also, you can quickly view the purchases/sales patterns over time and the best performing products. For more advanced version of the template - https://indzara.com/product/retail-business-manager-excel-template/ FEATURES: • Enter and manage up to 2000 different Products • Set custom re-order points for each product • Simple and Easy data entry • Know current inventory (stock) levels of each product • Identify the products to be re-ordered • Know if the sale orders can be fulfilled • Easily understand the sales and purchase patterns (monthly and cumulative) • Quickly see your top customers and suppliers • Identify your best performing products • Know how the different product categories contribute to sales • Easily retrieve and view your order details You can also try, Retail Inventory and Sales Manager Template (for up to 10 warehouse locations): https://indzara.com/product/retail-inventory-and-sales-manager-excel-template/ For Manufacturing businesses, try our Manufacturing Inventory and Sales Manager Excel Template http://indzara.com/product/manufacturing-inventory-sales-manager-excel-template/ For Rental businesses, try our Rental Inventory and Sales Manager Excel Template, http://indzara.com/product/rental-inventory-sales-manager-excel-template/ Simple and Effective Excel Templates: http://www.indzara.com/ Free Excel Templates: http://www.indzara.com/free-excel-templates/ Premium Excel Templates: http://www.indzara.com/shop/ Small Business Templates: https://indzara.com/small-business-excel-templates/ Project Management Templates: http://www.indzara.com/project-management-excel-templates/ Inventory Management Templates: http://www.indzara.com/inventory-management-excel-templates/ HR Excel Templates: https://indzara.com/hr-excel-templates/ Free Excel Course: http://www.indzara.com/useful-excel-for-beginners/ Social: Subscribe to YouTube: http://www.youtube.com/user/theindzara?sub_confirmation=1 Facebook: https://www.facebook.com/theindzara YouTube: https://www.youtube.com/user/theindzara LinkedIn: https://www.linkedin.com/company/indzara Twitter: https://www.youtube.com/user/theindzara -~-~~-~~~-~~-~- Please watch my latest video: "Highlight events, weekends and holidays on calendar in Excel" https://www.youtube.com/watch?v=b0lWFlhAj3k -~-~~-~~~-~~-~-
Views: 463509 Indzara
The ITIL service management framework has been developed and refined by IT service professionals around the world since the 1980s. In this webinar, Clay Nickels discusses the value of ITIL service management for Application Support. Having a well defined and field proven service management framework for your Application Maintenance and Support service is much easier and less risky than trying to make up one on your own. Subscribe to the ITMPI to access over 1000+ hours of on demand, PDU approved webinars: http://www.itmpi.org/subscribe Free membership gives you access to over 150 live, PDU approved, educational broadcasts throughout the year at www.itmpi.org/webinars Premium membership gives you unlimited access -- for a period of one whole year -- to over 1000+ hours of archived PDU approved recordings at www.itmpi.org/library Use coupon code YOUTUBE during checkout to reduce your premium membership price from $199 per year to $99 per year. That's a $100 discount. And that's $99 for unlimited PDUs for ONE WHOLE YEAR! CONNECT WITH US: Google+ - http://bit.ly/13TR5FU Facebook - http://www.facebook.com/ITMPI Twitter - http://www.twitter.com/ITMPI LinkedIN - http://linkd.in/1tKbrOB Pinterest - http://www.pinterest.com/itmpi/ ABOUT US: The IT Metrics and Productivity Institute (ITMPI) is an organization dedicated to best practices education in IT management, project management, and software development. Our mission is to pull together the expertise and educational efforts of the world's leading IT thought leaders and to create a single online destination where IT practitioners and executives can meet all of their educational and professional development needs. We also have created the largest repository of high quality, PDU and CDU approved, online education in the world. ABOUT THE PRESENTER: Clay Nickels has twenty years of experience in the Information Technology industry and specializes in the management, definition, and implementation of application support processes. He has managed development and maintenance activities associated with the support of business applications in the health insurance, manufacturing, and the student loan sectors. Mr. Nickels' consulting engagements have included numerous clients in the health insurance, government, banking, and retail industries. Mr. Nickels has significant experience in assessing, evaluating, and enhancing enterprise-wide Information Technology management processes. He is a principal developer of Computer Aid's Managed Maintenance Process and Consulting Practice and is currently involved in evaluating the ISO-20000 compliance of Computer Aid's Managed Maintenance practices. To contact Clay Nickels, send an email to [email protected]
Views: 913 The Great IT Professional
Buy Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management http://www.informit.com/store/product.aspx?isbn=9780132692076 Sharon Taylor provides an overview of her latest book, Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management. Learn to get the right IT services, on the right terms, without hassles or overpaying. Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping "captivity" to either internal or external IT providers. Coverage includes • Recognizing what excellent IT service looks like and assessing what you're getting now • Selecting the best IT service providers and services for your needs • Spotting and rectifying trouble with internal or external supplier relationships • Making sure you don't pay for services you don't need • Negotiating services, requirements, levels, price, quality, and delivery • Leveraging ITSM practices without losing focus on the business • Creating business-focused service reports and scorecards that focus on what matters most
Views: 279 OnSoftware