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4 Strategies for Product and Service Management - Course Overview
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW The Work Behind Sales When customers walk into a shop and look at the products for sale, they probably aren't aware of the level of work that is involved in getting a product onto the shelf. They want to pay a fair price for the item and expect it to fulfill its purpose. Millions, if not billions, of similar transactions happen everyday as products are bought and sold. Each product's journey to the market has been strategically planned, revised, and supervised in great detail. This process is known as product and service management. It is a managerial approach that companies use to understand how best to develop new products and services, and manage existing and mature ones. Product and Service Management The operations section of an organization deals with product and service management. How operations management interfaces with product and service management varies from organization to organization, depending on the industry and whether it's a product or service being produced. In this course, the complexities, differences, and nuances of product and service management, are presented in a deliberately scaled-back manner for instructional and training purposes. Interactions Product and service management has a key role to play in the operations management function. In addition, it often exerts influence on the marketing function. In an ideal situation, the idea for a new product will come from customers. Marketing will deliver the product concept to operations, where it will be designed, developed, and finally supplied to the market. Once the customer interacts with the product, marketing and sales become responsible for it again. To further your understanding of product and service management, this course covers the product and service life cycle, the development of new products, and how to manage existing and mature products. So, next, you are going to learn about the product and service life cycle. But before, you will have a short presentation of Udemy’s functionalities for a better learning experience. Thank you for watching, and see you there. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 59 Sorin Dumitrascu
Product - Development Stages
 
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This video explores the 8 stages of product development. As well, it helps identify what we mean by 'product' and where the development process fits into the Marketing Mix.
Views: 206946 Jason Richea
Product and Service Management - Introduction to the Product Life Cycle
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Product and Service Management Activities Think of a product or service that your organization provides. Now think about the recurring activities that manage and support that product or service. These activities are known as product and service management. Your company might not classify these activities under the product and service management umbrella, but every organization carries out this management practice. Strategies for Products and Services This type of management is responsible for creating strategies for a company's products and services. To achieve this, product and service management is interlinked with the product and service life cycle. The product or service strategy needs to be tailored specifically to the requirements of the stage in the life cycle the product or service has reached. The Product and Service Management Process The product and service management process always begins with a new product or service idea. This process guides the product or service to the market and provides support to customers who purchase it. Throughout the course the term 'product' may be used in reference to both products and services. Product and service management is a vital process in both service and manufacturing operations. And, remember that whether a product is tangible – for example a laptop – or intangible – such as phone service support for laptop operation – it requires product and service management. Manufacturing and Service Operations Manufacturing and service operations both rely on product and service management to provide a complete beginning-to-end solution for their products. Examples of manufacturing operations include automobile manufacturers, laptop producers, and pharmaceutical companies. The same principles apply to a service environment and a manufacturing environment. So, regardless of the type of environment, the main principles of operations management will apply. More often than not, companies are combining both manufacturing and service elements in their product offering to remain competitive. A common example of this is in the computer manufacturing industry, where support services are also offered with the product. Importance of Product and Service Management By ignoring product and service management, your company runs the risk of failing to maximize a potentially successful product's potential or promoting a product with no market potential at all. Both outcomes result in losses for your company. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 412 Sorin Dumitrascu
Product management
 
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Product management is an organizational lifecycle function within a company dealing with the planning, forecasting, and production, or marketing of a product or products at all stages of the product lifecycle. Similarly, Product Lifecycle Management (PLM) integrates people, data, processes and business systems. It provides product information for companies and their extended supply chain enterprise. The role may consist of product development and product marketing, which are different (yet complementary) efforts, with the objective of maximizing sales revenues, market share, and profit margins. The product manager is often responsible for analyzing market conditions and defining features or functions of a product. The role of product management spans many activities from strategic to tactical and varies based on the organizational structure of the company. Product management can be a function separate on its own, or a member of marketing or engineering. This video is targeted to blind users. Attribution: Article text available under CC-BY-SA Creative Commons image source in video
Views: 37 Audiopedia
Product Management View Webinar Series - Measure of the Product Management Function
 
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VIEW THE FULL PRESENTATION HERE http://grandview.rymatech.com/2006/129-measure-of-the-product-management-function.html Many key operational functions (CEO, CMO, etc...) within software companies understand the need for the product management function, but ultimately do not have a clear approach to measuring it. What are the approaches and elements of how a product management function can be operationally measured? While exploring standard marketing processes, the presentation will focus on: -The key elements of company strategy and process that enable the product management function to succeed -The difference between the solution vs. product roadmap -Executing coordinated programs - the role of product management amongst the programs -The changing information management role of product management as the company, delivery mode, and products change -Examining the measurable elements of product management functions amongst the operations of the company -Measuring key value - how to gauge an important, but moving target Several techniques for measuring the product management function will be explored with an aim of sharing of techniques across various types of companies, styles of product management, and how the function is adopted- in some cases across multiple departments.
Views: 212 rymatech
What is TEAM SERVICE MANAGEMENT? WHat does TEAM SERVICE MANAGEMENT mean?
 
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What is TEAM SERVICE MANAGEMENT? What does TEAM SERVICE MANAGEMENT mean? TEAM SERVICE MANAGEMENT meaning - TEAM SERVICE MANAGEMENT definition - TEAM SERVICE MANAGEMENT explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. Team service management (TSM) is an open-source management framework that uses and integrates existing management methods and techniques to help teams deliver ever improving services. TSM is designed to be used by any and all teams within an enterprise including (but not limited to) sales, production, administration, IT, finance and management teams. Over 60% of organisations across the world covering private and public sector organisations are now service-based. Physical product enterprises can have the majority of their teams involved in performing service activities, mostly the provision of internal services to other teams, referred to as internal customers, with the minority of teams involved in the control of physical products and materials. For those enterprises whose purpose is to provide physical products, the competitive differentiator is frequently around the way they deliver services, around and in addition to the products. Today we live in a ‘service world’ and so we need to have routine ways of delivering and developing services and deploy them by and to teams throughout an enterprise. Team service management pulls together and integrates a number of established management methods and techniques in an open source framework for any team to use without reference to consultants. It is intended to complement process centric frameworks notably ITIL and ITSM where management disciplines and the associated processes are defined, but the people and team working aspects are not fully considered. TSM integrates the following methods and techniques: Action-centered leadership, from John Adair – to make sure teams work well together, ACL ensures 3 dimensions: the team, the task and the individual are in balance and effective. TSM turns 'Task' into service and adds management and leadership to the model, and renames it team dynamics. Team lifecycle from Bruce Tuckman – to assess and improve the maturity of teams. TSM uses the forming, storming, norming, performing maturity phases model to help teams maximise their effectiveness. It uses the 'S or bell curve' model (used to define product and technology lifecycles) to illustrate the team lifecycle phases and the illustrate discontinuity when you reengineer teams in the same way there is discontinuity when you move from one technology to the next generation. Behaviour/attitude/culture/traits to address teams and individuals barriers to change. TSM looks at the people change management addressing the people barriers to effective team and individual working and the provision of services. It helps individuals and teams change their behaviour and attitude, and where possible their culture and traits. Business service management, a development on the OGC's ITIL framework – to help teams focus on and manage the services they deliver. TSM helps teams define the services they provide, their service activities, the service performance objectives, service issues, the capabilities needed to deliver the team services, and identify service and capability improvements. EFQM, the European Forum for Quality Management – to ensure that team result and team enablers objectives and capabilities are effective and in unison. TSM defines 4 result domains of customer results, finance results, regulatory results and service results, and then ensures the 5 enabler domains are supportive of the getting the results the team needs. The TSM enabler capabilities that are: people, process and technology, along with knowledge and suppliers. Balanced scorecard, Kaplan and Norton's strategic planning method – to manage team strategy, objectives, performance and improvement initiatives. TSM uses the standard balanced scorecard to set top down objectives for each team and creates a team strategy for operating and improving the team with planned initiatives. TSM extends the four standard balanced scorecard perspectives to the nine of EFQM: It extends the two result domains of customer and finance to four by adding service results and regulatory results; and extends the two enabler domains of people and process to the five by adding technology, knowledge and suppliers.
Views: 60 The Audiopedia
What is BRAND MANAGEMENT? What does BRAND MANAGEMENT mean? BRAND MANAGEMENT meaning
 
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BROWSE The Internet EASY way with The Audiopedia owned Lightina Browser Android app! INSTALL NOW - https://play.google.com/store/apps/details?id=com.LightinaBrowser_8083351 What is BRAND MANAGEMENT? What does BRAND MANAGEMENT mean? BRAND MANAGEMENT meaning - BRAND MANAGEMENT definition - BRAND MANAGEMENT explanation. Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. In marketing, brand management is the analysis and planning on how that brand is perceived in the market. Developing a good relationship with the target market is essential for brand management. Tangible elements of brand management include the product itself; look, price, the packaging, etc. The intangible elements are the experience that the consumer has had with the brand, and also the relationship that they have with that brand. A brand manager would oversee all of these things. In 2001, Hislop defined branding as "the process of creating a relationship or a connection between a company's product and emotional perception of the customer for the purpose of generating segregation among competition and building loyalty among customers." In 2004 and 2008, Kapferer and Keller respectively defined it as a fulfillment in customer expectations and consistent customer satisfaction. Brand management is a function of marketing that uses special techniques in order to increase the perceived value of a product (see: Brand equity). Based on the aims of the established marketing strategy, brand management enables the price of products to grow and builds loyal customers through positive associations and images or a strong awareness of the brand. Brand management is the process of identifying the core value of a particular brand and reflecting the core value among the targeted customers. In modern terms, brand could be corporate, product, service, or person. Brand management build brand credibility and credible brands only can build brand loyalty, bounce back from circumstantial crisis, and can benefit from price-sensitive customers. Brand orientation refers to "the degree to which the organization values brands and its practices are oriented towards building brand capabilities". It is a deliberate approach to working with brands, both internally and externally. The most important driving force behind this increased interest in strong brands is the accelerating pace of globalization. This has resulted in an ever-tougher competitive situation on many markets. A product's superiority is in itself no longer sufficient to guarantee its success. The fast pace of technological development and the increased speed with which imitations turn up on the market have dramatically shortened product lifecycles. The consequence is that product-related competitive advantages soon risk being transformed into competitive prerequisites. For this reason, increasing numbers of companies are looking for other, more enduring, competitive tools – such as brands. Brand management aims to create an emotional connection between products, companies and their customers and constituents. Brand managers may try to control the brand image. Brand managers create strategies to convert a suspect to prospect, prospect to buyer, buyer to customer, and customer to brand advocates. Even though social media has changed the tactics of marketing brands, its primary goals remain the same; to attract and retain customers. However, companies have now experienced a new challenge with the introduction of social media. This change is finding the right balance between empowering customers to spread the word about the brand through viral platforms, while still controlling the company's own core strategic marketing goals. Word-of-mouth marketing via social media, falls under the category of viral marketing, which broadly describes any strategy that encourages individuals to propagate a message, thus, creating the potential for exponential growth in the message's exposure and influence. Basic forms of this are seen when a customer makes a statement about a product or company or endorses a brand. This marketing technique allows users to spread the word on the brand which creates exposure for the company. Because of this, brands have become interested in exploring or using social media for commercial benefit.
Views: 13724 The Audiopedia
Product & Service Design Part II
 
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Presentation of power point notes from Heizer and Render, Principles of Operations Management 10e.
Views: 6044 Dr. Harvi Millar
15. ITIL | service design roles |  4Ps of service management
 
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This ITIL core foundation video explains about the roles in service design and the 4Ps of service management which is described as part of service design. There are two roles in service design: Process Manager and process practioner. Now we will see the responsibilities of Process Manager. - Working with the process owner to plan and coordinate all process activities. - Ensuring that all activities are carried out as required throughout the service lifecycle. - Managing resources assigned to the process. - Working with service owners and other process managers to ensure the smooth running of services. - Working with the CSI manager and process owner to review and prioritise improvements in the CSI register. - Making improvements to the process implementation. Now we will see the responsibilities of a process practitioner. - Ensure that all activities are carried out of the process. - Work with other stakeholders, as process managers, co-workers, users and customers to ensure that their contributions are effective. - Ensure that inputs, outputs and interfaces of process activities are correct. - Create and update records to show that activities are being carried out correctly. 4Ps in IT service design. People with the attributes of, Skills, Organisation, Experience Products with the attributes of Services, Technology, Tools Processess With the attributes of Activities, RACI, Dependencies Partners with the attributes of Suppliers, Manufacturers, Vendor
Views: 463 Kavin Kumar
Customer Service Management (CSM) Overview
 
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Overview of the Customer Service Management (CSM) application. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: ♣ Activating the CSM application ♣ CSM interaction between customer and agent For more information on CSM, see: ServiceNow product documentation: Customer Service Management: https://docs.servicenow.com/bundle/istanbul-service-management-for-the-enterprise/page/product/customer-service-management/concept/c_CustomerServiceManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 14262 NOWsupport
Service Support Manager (formerly Serena Service Manager) 2-Minute Demo
 
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Watch this 2-minute demo to see how Service Support Manager (formerly Serena Service Manager) provides a process-driven approach to your information technology service management that can reduce Total Cost of Ownership (TCO) and issue resolution times while improving user satisfaction and agent productivity. Learn more about Service Support Manager at: http://www.serena.com/index.php/en/products/it-service-management-itsm-itil/serena-service-manager/benefits/ SUBSCRIBE: https://www.youtube.com/channel/UCewgVctW5McUPbGu2iwr_rA?sub_confirmation=1 More Micro Focus Links: HOME: https://www.microfocus.com PRODUCTS & SOLUTIONS: https://www.microfocus.com/products SUPPORT & SERVICES: https://www.microfocus.com/support-and-services COMMUNITY: https://www.microfocus.com/communities - Micro Focus is a global software company with 40 years of experience in delivering and supporting enterprise software solutions that help customers innovate faster with lower risk.
Talking Digital Technology with Cameron Stewart | Do You Have a Product Strategy? | Entrepreneur
 
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Why is technology important in business? Explore the essential topics of product strategy, digital technology, business growth and more through insights from specialist Cameron Stewart. Cameron, of digital product studio Dawson Andrews, took part in a ProfileTree Business Leaders video interview to discuss how digital technology can drive value for your business. He began by introducing himself and explaining how his own career as an entrepreneur had led him to becoming a Dawson Andrews co-founder: “I’m born and raised in Belfast, and I’ve had a pretty crazy career, if you could call it that, of a series of businesses I’ve run and been involved in. “Now I run a digital product studio along with two other amazing founders, we’re about four years old now and we’re having great fun.” The Dawson Andrews client list alone, including Toys R Us, TedX, Google and many more huge household names, that Cameron’s company is no ordinary business. He explained their work by giving some background to the environment surrounding Dawson Andrews’ services: “The digital product industry was born out of the web industry where static websites grew up into products that operated as a business function for a company. “So on top end, front end client-facing stuff you’ve got websites, but they’re now not just sitting there as static web pages, they’re actually pulling in leads or selling things or signing you up to a system that it is in their back end that allows you to do something. “We design anything from eCommerce stores through to services, for example a Yoga booking platform is one that we do. We’re also building a sports team management app with Andrew Trimble at the minute…we have a whole range of services in terms of the clientele but really what we do it we build software that serves a function for a business. “Where we’ve got a name for ourselves is because we cut the crap, pardon my French, and just get down to the business goals. We ask real questions like ‘what’s your business model’ and ‘how do you make money’. Only when we understand the intricacies of that do we say ‘ok, here’s some tools that you could use to achieve your business goals’.” To discover more, including fascinating insights into Toys R Us, time management, business growth, entrepreneurship and much more, see our full video interview. ---- Talking Digital Technology with Cameron Stewart | Do you have a Product Strategy? | Entrepreneur
Views: 122 ProfileTree
ITIL Foundation Service Design Processes  - I (2018)
 
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This ITIL Foundation Service Design Processes video focuses on 3 processes of ITIL 2011 Service Design life cycle.phase out of 8 processes which are Design Coordination, Service Catalog Management and Service Level Management. Rest 5 will be discussed in my next video. Subscribe to my channel- https://goo.gl/YaHhnE Like on Facebook: https://goo.gl/a1xL9K Follow on Twitter: https://goo.gl/46SL2p Follow on G+: https://goo.gl/71iVBx ITIL School (or ITIL Knowledgeshare) channel has been designed with an intention to share my knowledge purely to help others get ITIL 2011 Foundation concepts in an easy and faster way. ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This channel will include an overview of the ITIL V3 Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement phases and show you how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.Also to the beginners and those aspiring to write ITIL 2011/V3 Foundation exam in 2018. Who are Target audience? Project Staff with job roles like IT Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts& Architects. ITIL 2011/V3 Foundation previous video links: ITIL V3 Foundation Service Design Overview (2018) https://youtu.be/Tbw5z5c-WdA ITIL V3 Foundation Service Operation Overview (2018) https://youtu.be/9Ci0wOafaCM ITIL V3 Foundation Service Transition Processes -II (2018) https://youtu.be/Pfl1k-UP_Ug ITIL V3 Foundation Service Transition Processes - I (2018) https://youtu.be/rGb2tyj45OE ITIL V3 Foundation Service Transition Introduction https://youtu.be/Ajl-WaOCOi4 ITIL V3 Foundation Service Design Processes - I https://youtu.be/XFrwsX-JH4k ITIL V3 Foundation Service Design Processes - II https://youtu.be/dsa3zL9i7EA ITIL V3 Foundation Service Strategy Introduction https://youtu.be/m-phZTNAfy4 ITIL V3 Foundation Service Strategy Processes https://youtu.be/KvreAp_thtA ITIL V3 Foundation Introduction https://youtu.be/g_dVms32mCE ITIL V3 Foundation Service Management https://youtu.be/I2hLyex-t6A ITIL V3 Foundation Process Functions and RACI https://youtu.be/C_sRFWmxLZA
Views: 2982 ITIL School
Product and Service Management - Actions for Product Life Cycle Stages
 
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Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW Understanding Product Life Cycle Understanding the product life cycle is an important step in formulating a successful product strategy. Operations management is responsible for the majority of the stages in the life cycle, with marketing handling the remainder. But it's essential that for each stage of the product life cycle, both operations and marketing are aligned and communicate in an effective manner with each other. This relationship is extremely important – it can determine whether a product strategy is successful or not. Stages of the Product Life Cycle The product life cycle has four stages: 1 - introduction. 2 - growth. 3 - maturity, and 4 - decline. Introduction The first stage involves the product being introduced to a new market. Product awareness and development are key aspects of this process. Branding and quality levels are established and issues relating to intellectual property, patents, and trademarks are addressed. At this point in a product's life cycle, its target audience includes innovators and early adopters. It isn't heavily distributed at this stage, as the organization wants to wait until there is significant consumer acceptance of the product. Growth The second stage is the growth stage. The organization tries to build brand preference to retain a loyal customer base. The aim is to increase the product's market share. Quality and price become very important factors at this stage. Additional features may be added to the product to ensure consumer interest is maintained. The promotion of the product is widened and the target audience broadens. The product is more widely distributed in response to increasing demand and customer acceptance. Maturity In the third stage, maturity, it is common for sales to plateau, partly in response to increased competition. The volume of production stabilizes and the product begins to show significant return on investment. Full course: https://www.udemy.com/4-strategies-for-product-and-service-management/?couponCode=PROMONOW
Views: 819 Sorin Dumitrascu
First 90 Days as a New Product Manager by former Flipkart PM
 
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Product Management event in San Francisco about the first 90 days as a new product manager. 👉 Subscribe here: http://bit.ly/2xMQLbS 🕊️ Follow us on Twitter: http://bit.ly/2xAQklN 💙 Like us on Facebook for free event tickets: http://bit.ly/2xPfjkh 📷 Check us out on Instagram: http://bit.ly/2eHmfJp Get the presentation slides here: http://bit.ly/2HFHEiB Find out more about us: http://bit.ly/2r918Wi 💻 Joining a company as a new product hire is an exciting opportunity to kickstart or fuel your product career. How you establish yourself, as a role/function in your company will play a huge role in determining your success as a Product Manager. Ramping up to start owning the company goals and building a product is an incredible trajectory. This session attempted to lay out recommendations on how to go about this new journey you have embarked on. Harbani Malhotra currently leads the member, demand side, app experiences at Shipt, an on-demand grocery service, focusing on member retention, engagement and building best-in-class user experiences. She has experience in mobile and marketplace product design & management, most notably as the Product Lead for user engagement at Flipkart, a $12 bn ecommerce giant. As an early core member at various startups and a product specialist at a venture capital firm, she has a unique insight into what goes into making a successful product. She loves reading, cooking Italian, hip-hop and mentoring aspiring Product Managers. ABOUT US: Product School is the world’s first tech business school. We offer certified Product Management, Coding, Data and Blockchain courses; our instructors are real-world product managers working at top tech companies such as Google, Facebook, Snapchat, Airbnb, LinkedIn, PayPal, and Netflix. Our classes are part-time, designed to fit into your work schedule, and the campuses are located in 14 cities worldwide, including Silicon Valley, New York, Los Angeles and London. See our upcoming courses here: http://bit.ly/2r918Wi In addition to classes, each of our campuses host weekly events with top industry professionals about Product Management, Data, Coding and Blockchain. Click here to see what we have coming up: http://bit.ly/2w82hCP Product leaders from local top tech companies visit Product School campuses each week. Through lectures, panel discussions, and a variety of other forums, the world’s top product managers visit Product School to provide invaluable real-world insights into critical management issues. 📓 The Product Book has arrived! Learn how to become a great Product Manager. Get your copy here: http://amzn.to/2uJqg9A #ProductManagement #ProductSchool #Upskill #TechEducation #Education #Product #TechStartup #FinTech #Business #ProductManager #ProdMgmt
High School of Business- Marketing Functions
 
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Video describing High School of Business' 6 Marketing Functions. 1. Channel management a. Determines who will offer products and where they will be offered b. Develops relationships with channel members c. Assesses quality of vendor performance 2. Marketing-Information Management a. Provides data that can be used for business decision-making b. Provides data about effectiveness of marketing efforts c. Provides data about customer satisfaction, customer loyalty, needs, and wants 3. Pricing a. Establishes products' prices b. Determines whether prices need to be adjusted c. Sets policies and objectives for prices 4. Product/service management a. Helps to determine which products a business will offer and in what quantities b. Aids in determining and developing a company's/product's image c. Provides direction for other marketing activities based on changes in a product's life cycle 5. Promotion a. Reminds customers about products/businesses b. Informs customers about products/businesses c. Persuades customers about products/businesses 6. Selling a. Creates a following of loyal customers b. Completes the exchange transaction c. Provides services for customers Music: Good Feeling by Flo Rida (Instrumental)
Views: 1117 Cameron DeGeorge
Request Management and Service Catalog | Structure of Service Catalog
 
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Explains how service catalog requests are structured and how workflows automate approvals and guide fulfillers through their tasks. Demonstrates how these components interact in the ServiceNow platform to deliver goods and services. Applies to ServiceNow releases starting with Kingston. Role required: admin, itil For best video quality, increase your player resolution to 1080p. This video covers: 00:32 Request levels 01:34 Workflows 02:24 How fulfillment works behind the scenes For more information on service catalog structure, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Service Catalog request fulfillment: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Define a fulfillment process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefineAFulfillmentProcess.html Request fulfillment workflows: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RequestFulfillmentWorkflows.html Service Catalog checkout models: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_EnableATwoStepCheckout.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/
Views: 4583 NOWsupport
Help Desk vs. Service Desk
 
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The terms Help Desk and Service Desk are often used synonymously, but the two vary in several important ways, and understanding the difference is crucial for ensuring the success of an IT organization. While Help Desks function as tactical support for individual incidents, Service Desks function as strategic support for organization-wide issues, focusing on root cause analysis and proactive service improvement.
What is Logistics Management? Definition & Importance in Supply Chain | AIMS Lecture
 
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http://www.aims.education/study-online/what-is-logistics-management/ Lecture explains What is Logistics? and What is Logistics Management? Logistics in supply chain management is defined as “the art and science of obtaining, producing, and distributing material and product in the proper place and in proper quantities"
Views: 601432 AIMS Education - UK
What is ‘Quality’? Attributes of 'Product' and 'Service Quality'
 
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This video explains various definitions as explained by ISO and Quality Gurus. How product and service quality are different and their key attributes are explained with example. ……………………………………………………………… Watch other videos from ‘Quality HUB India’- - Link of video Gallery https://www.youtube.com/channel/UCdDEcmELwWVr_77GpqldKmg/videos • Subscribe and click on Bell Icon for getting notification. • Like, comment & Share link of the the video with your colleague and friends ……………………………………………………………… For ‘QHI’ Membership Scheme Contact us : [email protected] Member Benefits : • Access to Paid videos • Support in project implementation (Lean, Six Sigma, QCC etc.) • Get access to Formats, templates • Carrier counseling (related fields) • Support in System, SOP, Procedure development • Personal interaction etc. ……………………………………………………………… Link to buy My books 1. Mistake-Proofing Simplified: An Indian Perspective: https://www.amazon.in/gp/product/8174890165/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=8174890165&linkCode=as2&tag=qhi-21 2. Management Thoughts on Quality for Every Manager: https://www.amazon.in/gp/product/B0075MCLTO/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B0075MCLTO&linkCode=as2&tag=qhi-21 ……………………………………………………………………… Gadgets I use and Link to buy 1. OnePlus 5 - Mobile https://www.amazon.in/gp/product/B01MXZW51M/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B01MXZW51M&linkCode=as2&tag=qhi-21 2. HP 14-AM122TU 14-inch Laptop https://www.amazon.in/gp/product/B06ZYLLT8G/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B06ZYLLT8G&linkCode=as2&tag=qhi-21 3. Canon EOS 700D 18MP Digital SLR Camera https://www.amazon.in/gp/product/B00VT61IKA/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00VT61IKA&linkCode=as2&tag=qhi-21 4. Sonia 9 Feet Light Stand LS-250 https://www.amazon.in/gp/product/B01K7SW2OQ/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B01K7SW2OQ&linkCode=as2&tag=qhi-21 5. Sony MDR-XB450 On-Ear EXTRA BASS Headphones https://www.amazon.in/gp/product/B00NFJGUPW/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00NFJGUPW&linkCode=as2&tag=qhi-21 6. QHM 602 USB MINI SPEAKER https://www.amazon.in/gp/product/B00L393EXC/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00L393EXC&linkCode=as2&tag=qhi-21 7. Photron Tripod Stedy 400 with 4.5 Feet Pan Head https://www.amazon.in/gp/product/B00UBUMCNW/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00UBUMCNW&linkCode=as2&tag=qhi-21 8. Tie Clip Collar mic Lapel https://www.amazon.in/gp/product/B00ITOD6NM/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00ITOD6NM&linkCode=as2&tag=qhi-21 9. Hanumex Generic Green BackDrop Background 8x12 Ft for Studio Backdrop https://www.amazon.in/gp/product/B06W53TMDR/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B06W53TMDR&linkCode=as2&tag=qhi-21 10. J 228 Mini Tripod Mount + Action Camera Holder Clip Desktop Self-Tripod For Camera https://www.amazon.in/gp/product/B072JXX9DB/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B072JXX9DB&linkCode=as2&tag=qhi-21 11. Seagate Backup Plus Slim 1TB Portable External Hard Drive https://www.amazon.in/gp/product/B00GASLJK6/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=B00GASLJK6&linkCode=as2&tag=qhi-21
Views: 59037 Quality HUB India
Four ways to Improve your IT Service Management Program
 
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Join David Mainville CEO & Co-Founder of Consulting-Portal as he presents an our next webinar entitled: Four Ways to Improve your ITSM Program In this webinar David will cover: 1. Assessments - This is one of the best ways to get a snapshot of the health of your Service Management program while simultaneously creating a catalyst for change. 2. Process Design - Many people underestimate the importance of having a well defined process. A good design should engage the stakeholders, drive adoption and drive out all the functional specifications required for automation. 3. Process Governance - It's been our experience that most process initiatives fail due to the lack of metrics and governance. This is especially true in the current climate of regulatory controls and audit. 4. Education - A sure fire way to build support and adoption for your IT Service Management program is to educate your staff on the fundamentals. For more info, please visit us at http://www.itoptimizer.com/ Or join our community at http://community.itoptimizer.com/
Views: 554 ITOptimizerTV
B.com 1st semester MSM 2nd chapter Marketing and service management
 
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whole chapter is coverd IN THIS VIDEO meaning macro and micro environment market segmentation basis for market segmentation target marketing consumer behaviour
Views: 602 TOP EDUCATION
1. What is Marketing - Marketing Lecture by Prof. Vijay Prakash Anand
 
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"MARKETING MANAGEMENT MASTERCLASS" Course Link and Discount Code: https://www.udemy.com/marketing-management-masterclass/?couponCode=MARKETINGYT 1. What is Marketing? Marketing as a term is widely used in the management of a business and in our day-to-day life. The history of marketing dates back to the beginning of civilisation. It started with the barter system and when the volume of business grew up; traders came into existence. With the industrial revolution happening in the late 18th and early 19th century, the business expanded manifold. Again with the subsequent progress in transportation and communication system, the business grew across the borders of a country. In the Indian context, the Kautilya’s famous book ‘Arthashastra’ talked about the relationship between the sellers and buyers. It also dealt with the earnings of the traders. Marketing as a topic first appeared in the first half of the 20th century, with reference to distribution. The process of distribution and the determination of price through the demand and supply paved the way for studies in marketing. That’s why economics is known as the mother of marketing. In the early stage, marketing was also known for selling and advertising only. But subsequently with the development of marketing as a management study, it got the right place it deserved through the various principles and theories. Marketing is all about identifying and meeting human and social needs and that too in a profitable way. Ultimately, the objective of any business activity is to make profits. In a simpler way, Philip Kotler has defined Marketing in terms of CCDVTP, which means creating, communicating and delivering value to the target market at a profit. The most definitive definition for Marketing comes from American Marketing Assocuiation (AMA). AMA defines Marketing as: ‘Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.’ ................................................................................................ Check out my blog: https://marketingbyvijay.wordpress.com/ Like my Facebook Page: https://www.facebook.com/marketingbyvijay Please send your queries, feedback and suggestions on [email protected]
Views: 438686 Marketing by Vijay
The Marketing Mix - The 4 P's of Marketing
 
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On Facebook: https://www.facebook.com/365careers/ On the web: http://www.365careers.com/ On Twitter: https://twitter.com/365careers Subscribe to our channel: https://www.youtube.com/365careers This lesson on Marketing strategy introduces the concept of the Marketing Mix, and the 4 P's of marketing. Watch more at https://www.udemy.com/mba-in-a-box-business-lessons-from-a-ceo . This video is part of a series of short lessons about Business Strategy. The complete module can be found on Udemy, as a core part of the MBA in a Box course by CEO Valentina Bogdanova and 365 Careers. The course provides a complete Business Education: Business Strategy, Management, Marketing, Accounting, Decision Making & Negotiation in just under 10 hours. -------------------------------------------------- Marketing module table of contents: Marketing: An Introduction Introduction to Marketing What is Marketing's role? Who works in Marketing? Marketing's key processes Marketing: Building a Marketing Strategy What is a marketing plan? The psychology of customers - needs, wants, and demands Conducting marketing research The different stages of marketing research Collecting Primary Data for Marketing Research Performing client segmentation Choosing a target customer group Marketing: How to set up an effective Marketing Mix The four Ps of Marketing and their importance Marketing: How to set up an effective Marketing Mix - Product decisions The product concept Classifying a firm's products The typical product lifecycle Product branding Product packaging Marketing: How to set up an effective Marketing Mix - Pricing decisions The variables influencing product pricing The demand curve Performing break-even calculations Marketing: How to set up an effective Marketing Mix - Place decisions Setting up product distribution Types of distribution channels The advent of e-commerce Marketing: How to set up an effective Marketing Mix - Promotion decisions The essence of marketing promotion Creating a marketing campaign The importance of social media Marketing: How to set up an effective Marketing Mix - A dynamic concept The four Ps of Marketing - A dynamic concept Marketing: Marketing strategy in the long run Allocating the funds available for Marketing - The budgeting exercise Using KPIs to improve decision-making Short-term vs. Long-term marketing goals Interpreting and calculating the Customer-Lifetime-Value formula -------------------------------- The professional way to launch a product is to prepare a marketing mix strategy in line with the product or service we want to offer to customers. By default, the decisions we make regarding marketing mix will be as good as our understanding of the target market. If we’ve done quality research, the likelihood of coming up with a good marketing mix combination increases. Four major variables shape a company’s marketing mix. These variables are known as the Four Ps of Marketing. Focusing on: • Product • Price • Place • And Promotion This has proven to be an effective way to understand the decisions a company makes when it enters a market and competes in it. If a company understands the needs of its customers, it can create products that satisfy the clients’ expectations and contain the features they desire; it will offer these products at a price that corresponds to the target market’s willingness to spend, and it will offer them where the target market loves to shop. It will also build its brand communication in a language that speaks to the target market. Marketing Mix and the Four Ps is intuitive. Marketing managers should concentrate on these variables and tailor them regarding the target market they’ve chosen to pursue.
Views: 38202 365 Careers
Azure Functions internals - BRK4020
 
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Join our product engineering team on a technically deep lap around Azure Functions. Learn how Azure Functions enables you to quickly and easily deploy application services that scale massively in a cost-effective way, without having to worry about infrastructure and server management. This session goes beyond the basics to show you behind the scenes details on the latest advancements made by the product team. Azure Functions users learn new concepts in a demo-driven session covering topics like deployment, service management, and monitoring. Learn more: https://azure.com/functions
Views: 962 Microsoft Ignite
API Product Management (Google Cloud Next '17)
 
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Unlike a previous generation of APIs that connected big enterprise systems but remained under IT’s lock and key, modern APIs must be managed as products -- designed to accelerate, delight and support any developer’s journey. This video discusses how API product management is different, best practices for managing APIs as products, and lessons learned from Jon Spinney, Director of Product Management at Pitney Bowes, a global technology company processing billions of commerce transactions a day. Missed the conference? Watch all the talks here: https://goo.gl/c1Vs3h Watch more talks about Connected Business Platform here: https://goo.gl/CtHNJm
Views: 2735 Google Cloud Platform
Problem Management Overview
 
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Provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. Demonstrates problem management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Introduction to problem management 02:36 Creating a problem 04:20 Checking dependencies 05:18 Creating problem tasks to initiate root cause analysis 05:55 Communicating a workaround 06:48 Posting knowledge 07:11 Creating a change request from a problem 07:46 Closing a problem and related incidents For more information on problem management, see: Quick Start—An Overview of ITIL Service Operation: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-overview-service-operation.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Problem Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/concept/c_ProblemManagement.html Resolve related incidents from a problem: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/problem-management/task/t_CloseRelatedIncFromAPRB.html#t_CloseRelatedIncFromAPRB Dependency Views map: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/product/business-service-management-map-ng/concept/c_NextGenBSMMaps.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 32101 NOWsupport
Management Function Controlling and Evaluation and How to Control?
 
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Controlling involves ensuring that performance does not deviate from standards. https://www.udemy.com/management-for-the-new-managers Controlling consists of three steps, which include (1) establishing performance standards, (2) comparing actual performance against standards, and (3) taking corrective action when necessary. Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer service. The measurement of performance can be done in several ways, depending on the performance standards, including financial statements, sales reports, production results, customer satisfaction, and formal performance appraisals.
Views: 3984 drjeelani
MARKETING IN HINDI
 
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in this video we will study about marketing and its important factors. marketing management, marketing mix, marketing management in hindi, marketing management class 12, marketing research, marketing project, marketing in hindi, marketing, marketing basics, marketing bcom, marketing class, e marketing lectures marketing management, marketing management in hindi, marketing plan, marketing management class 12, marketing research, marketing project, marketing management project, marketing tips, marketing in hindi, marketing, marketing and service management, marketing business, marketing bst class 12, marketing business plan in hindi, marketing concepts, marketing class, d marketing definition, marketing environment, marketing examples, e marketing lectures, e marketing mix Please share and subscribe and support me. Singh nitish
Views: 5760 ideal notes
What Is Operations Management?
 
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By Samantha Porter
Views: 351932 Samantha Magers
Quality Management - Quality Control
 
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Quality control is an approach to quality management that focuses on inspection as the way to identify sub-standard products and services.
Views: 70403 tutor2u
Management Information System(Quick Review) in  Hindi  हिंदी Urdu With Examples
 
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System: Group of components related with each other working to gather in order to achieve a common goal is called system. Information System: An information system (IS) is any organized system for the collection, organization, storage and communication of information. More specifically, it is the study of complementary networks that people and organizations use to collect, filter, process, create and distribute data. Management Information System: A management information system (MIS) is a computerized database of information organized and programmed in such a way that it produces regular reports on operations for every level of management in a company. It is usually also possible to obtain special reports from the system easily. For further information feel free to contact: +923007660084
Views: 142490 Humayoon Chaudhry
Supply Chain Management   An Overview
 
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Overview : The concept of supply chain management is based on two core ideas. The first is that every product/ service that reaches an end user covers the combined efforts of many organizations. These organizations collectively are referred as the supply chain. The second idea is that while supply chain has existed for a long time, most organization have paid attention to their activities within their "Silo". The result was disjointed and often ineffective supply chain. In this webinar, we will walk through the journey of procurement to become an effective supply chain management. Learning Objectives: 1. Understand the concept of supply chain management. 2. Learn roles and objectives of procurement and supply function. 3. Analyze the main dimension of the corporate environment that have effect on your function. 4. Understand the session involved in positioning of procurement & supply function.
Views: 23006 ISM-INDIA
Principles of Marketing - Introduction Part 1
 
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Principles of Marketing introduction first part. This video explains the basics of principles of marketing using flow chart. It also tells you the historic progression of marketing. Topics Covered in this lecture are: 1. Why marketing management is important in business? 2. What is the definition of strategic marketing? 3. What is the concept of marketing? 4. What is a marketing information management? 5. Marketing management Basics 6. What is marketing management concept 7. Marketing management project 8. Marketing management functions 9. Importance of marketing management 10. Scope of marketing management Principles of Marketing http://www.youtube.com/watch?v=6jobOJy96jM
Views: 116008 Bharath Naik L
Engine Management System
 
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The video attributes the detailed explanation of the recent technology used in automotive sector i.e., Engine Management System, optimum functions, the key parts like electronic fuel injection system, required sensors, electronic control unit, air induction system, fuel delivery systems, etc., and if proper coordination is maintained among these engine parts then one can expect better output as it is responsible to adjust the ignition timing and controls the running of an engine.
Value analysis /Value engineering explained in Tamil/தமிழ்.
 
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Value analysis is the systematic application of recognized techniques which identify the function of a product or service, establish a monetary value for the function and provide the necessary function reliability at the lowest overall cost- Society of American value engineers. Value= Performance (Utility )/Cost Difference between Value analysis and value engineering. Value analysis is the application of set of techniques to an existing product with a view to improve its Value , thus it is a remedial process. Value Engineering is the application of exactly the same set of techniques to a new product at the design stage. Personal Introduction- I have good experience in Production/ Warehouse Management/ Inventory Management. If you have any requirements for the below.I can provide solutions (Part time/Full time/Freelancing) Stabilizing productivity for your organization. Optimising Resources. Line balancing. Warehouse Management. Inventory Management. Procurement. Training on Industrial Engineering concept s. Or any other requirement's on Industrial Engineering. Please find my experience details. My name is Bharani. I have cumulative 10 years experience in the field of Automotive component assembly/ Automotive component warehouse management/ Inventory Management/ Automotive component sales Management. I have completed Industrial Engineering ( Institution- Indian institution of Industrial Engineering). Contact details- [email protected] or businesstechnophile.com Thanks.
Ensuring the Right Access with Role Based Service Management
 
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For enterprises, managed service providers, and government institutions, limiting access to data as well as limiting access to certain actions based on job roles is crucial for business, operations, and compliance. EasyVista understands this need and developed a fully multi-tenant product, ensuring data and process security. We do this through two primary ways: profiles and domains. Profiles allow you to segment what features a user can access, both at a broad and very granular level, providing different access levels for both roles and users. Domains allow you to segment what data a user has access to, ensuring, that for example, a Managed Service Provider could manage several clients from one system. Its actually quite simple to segment data in EasyVista. Let’s take a look: Editing and setting up profiles is simply a matter of selecting a few checkboxes. First, we can set what modules are available for this specific user, then we define which actions a user can take on each of those modules. Finally, we select the Wizards the user has access to, as well as the views (or screens), prebuilt data filters, and dialogs. The second primary way, we mentioned, is domains. Some vendors provide rigid data access control features. EasyVista has taken a different approach, ensuring the most flexibility possible. So you can control data access based on a lot of different things including: Locations, Departments, Asset Categories, Processes, and even CIs. We also use domains to automatically assign tasks. So here we can see that if I am in the USA domain, for example, my ticket will automatically be assigned to the support center in the US. You can pair any domain with any created group. Finally, using our AppsBuilder technology you can create role-based apps, such as this one, which is a self-service portal specifically created for managers. Allowing, for example, users to take actions around recruitment, HR, etc. Thank you for viewing this video on EasyVista’s multi-tenant and role-based access capabilities. To learn more and view more videos, please visit our website at www.easyvista.com
Views: 270 EasyVista
Module 1: What is Supply Chain Management? (ASU-WPC-SCM) - ASU's W. P. Carey School
 
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Part 1 of 12 - This module introduces viewers to the field of supply chain management. It describes the complex supply chain of a simple product, a bottle of water. The video also illustrates the importance of supply chain managers and their skill sets in our modern global economy for both manufacturing and service industries. In defining supply chain management, the video also hopes to educate and inspire business students, young and old, about the opportunities available to those with supply chain management degrees. This is the first installment in Arizona State University's twelve-part introduction to supply chain management video series. ASU, the W. P. Carey School of Business, and the Supply Chain Management Department are proud and happy to share this video series with supply chain management departments, supply chain instructors, career specialists in high schools and universities, as well as industry leaders in an effort to inspire a new generation of supply chain management professionals across the country and around the world. Further installments in this series will be made available during the spring of 2010. For more information, visit W. P. Carey's SCM Web site at http://wpcarey.asu.edu/scm or send an e-mail to [email protected]
Application Management Services from CA Technologies
 
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Subscribe to our YouTube channel to stay up to date on all of our world-class products and exciting updates: https://goo.gl/YhZF9h Application Management Services from CA Technologies move beyond the traditional incident management and administration of your CA software to help you innovate, not just maintain. Application Management Services provide a holistic, tiered approach that can help align IT with business outcomes delivered in an “as-a-service“ consumption model. For more information please visit http://cainc.to/YO1gyO
Views: 1928 CA Technologies
IT Service Management Best Practices Using IBM SmartCloud Control Desk
 
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SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions through automated service request handling, efficient change management, optimized asset lifecycle management across IT and enterprise domains. In this video interview CJ Paul, IBM Senior Technical Staff Member and Lead Architect for IBM Systems Management products, talks about the new innovative capabilities in IBM SmartCloud Control Desk.
Views: 5294 IBM Redbooks
Product Management View Webinar Series - Merging Product Management & Marketing...
 
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Merging Product Management & Marketing into a Single Function VIEW THE FULL PRESENTATION HERE http://grandview.rymatech.com/2006/121-merging-product-management-a-marketing-into-a-single-function.html The classic split of industrial marketing responsibilities has inbound product management and outbound product marketing split in separate, but aligned groups. Product Management is more tightly aligned with Engineering and Product Marketing more tightly aligned with sales and corporate marketing. Some companies go one step further and have product marketing separate from industry and/or solutions marketing functions. This session will look at the experience of SupportSoft where product management and marketing are combined as a single function - the benefits and challenges. This session will cover: - Key constituents for the integrated Product Management and Marketing resource - Benefits of the unified inbound/outbound resource - the Credibility Edge - Tradeoffs - how to balance inbound and outbound requirements - Hiring - what to look for - key skills covering both inbound & outbound functions
Views: 143 rymatech
What Is The Operation Management?
 
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The typical company carries out various functions as a part of its operation. Om encompasses every aspect of production, from inspiration to implementation. Operations management? management wikipediadefining operations informit. Figure 1 illustrates this by showing that the vice president of each these functions reports directly to or ceo company operations management focuses on carefully managing processes produce and distribute products services. The inputs themselves could represent anything from materials over the past century, breakthroughs such as brand management and divisionalized organization structure have created more sustained competitive advantage than that came out of a lab or focus group. Operations management definition, principles, activities, trends. Operations management? Apr 30, 2014 operations management is chiefly concerned with planning, organizing and supervising in the contexts of production, manufacturing or provision services. These activities are also associated with product and service management. The dividing of a company's activities into functional categories occurs very early on, even in company formed and operated operations management focuses on turning materials labor goods services as resourcefully profitably possible introduction to from university pennsylvania. What is operations management? Youtube. Related activities include apr 29, 2014jun 22, 2016 this guide covers everything you need to know about operations management including definition, principles, activities, and trends in (om) applies every type of organization. Major, overall activities often include product creation, development, production and distribution. It is delivery focused, ensuring that an organization successfully turns inputs to outputs in effective manner. Key concepts an operations manager has a niche in companies that offer products and services, is responsible for the aspects of production within company. Here's how you can make your company a serial management innovatorsharehistorical development con'tglobal competition 1980stime based 1990selectronic commerce 2000s; Outsourcing & flattening of world 2000s. The usage of operations management what is management? Definition and meaning encyclopedia business terms Florida tech onlinecoursera. He or she oversees the production of goods in a company and does whatever is possible to increase efficiency machine business understand key aspects operations lean management including capacity, productivity, quality, supply chain. Operations management? Operations management wikipediadefining operations informit. As such, it is delivery focused, ensuring that an organization successfully turns inputs to outputs in efficient manner operations management refers the administration of business practices create highest level efficiency possible within. It is the who, what, where, when and why that goes into every finished product provided service operations management a multi disciplinary field
APM | Overview
 
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Overview of the ITBM Application Portfolio Management (APM) application. Applies to UI16, the latest version of the user interface, in the London release. May apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: Application Portfolio Manager, Enterprise Architect, CIO, VP of Applications For best video quality, increase your player resolution to 1080p. For more information, see: ServiceNow product documentation: https://docs.servicenow.com/bundle/london-it-business-management/page/product/application-portfolio-management/concept/application-portfolio-management.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not
Views: 2045 NOWsupport
What is PROCUREMENT? What does PROCUREMENT mean? PROCUREMENT meaning, definition & explanation
 
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BROWSE The Internet EASY way with The Audiopedia owned Lightina Browser Android app - https://play.google.com/store/apps/details?id=com.LightinaBrowser_8083351 What is PROCUREMENT? What does PROCUREMENT mean? PROCUREMENT meaning - PROCUREMENT pronunciation - PROCUREMENT definition - PROCUREMENT explanation - How to pronounce PROCUREMENT? Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. Procurement is the act of finding, acquiring, buying goods, services or works from an external source, often via a tendering or competitive bidding process. The process is used to ensure the buyer receives goods, services or works the best possible price, when aspects such as quality, quantity, time, and location are compared. Corporations and public bodies often define processes intended to promote fair and open competition for their business while minimizing risk, such as exposure to fraud and collusion. Almost all purchasing decisions include factors such as delivery and handling, marginal benefit, and price fluctuations. Procurement generally involves making buying decisions under conditions of scarcity. If good data is available, it is good practice to make use of economic analysis methods such as cost-benefit analysis or cost-utility analysis. An important distinction should be made between analyses without risk and those with risk. Where risk is involved, either in the costs or the benefits, the concept of best value should be employed. Procurement activities are often split into two distinct categories, direct and indirect spend. Direct spend refers to production-related procurement that encompasses all items that are part of finished products, such as raw material, components and parts. The first category being direct, production-related procurement and the second being indirect, non-production-related procurement. Direct procurement, which is the focus in supply chain management, directly affects the production process of manufacturing firms. In contrast, indirect procurement activities concern “operating resources” that a company purchases to enable its operations. Indirect procurement comprises a wide variety of goods and services, from standardized items like office supplies and machine lubricants to complex and costly products and services;, like heavy equipment, consulting services, and outsourcing services. Procurement is one component of the broader concept of sourcing and acquisition. Typically procurement is viewed as more tactical in nature (the process of physically buying a product or service) and sourcing and acquisition are viewed as more strategic and encompassing. The Institute of Supply Management defines strategic sourcing as the process of identifying sources that could provide needed products or services for the acquiring organization. The term procurement used to reflect the entire purchasing process or cycle, and not just the tactical components. ISM defines procurement as an organizational function that includes specifications development, value analysis, supplier market research, negotiation, buying activities, contract administration, inventory control, traffic, receiving and stores. Purchasing refers to the major function of an organization that is responsible for acquisition of required materials, services and equipment. The United States Defense Acquisition University (DAU) defines procurement as the act of buying goods and services for the government. DAU defines acquisition as the conceptualization, initiation, design, development, test, contracting, production, deployment, Logistics Support (LS), modification, and disposal of weapons and other systems, supplies, or services (including construction) to satisfy Department of Defense needs, intended for use in or in support of military missions. Acquisition and sourcing are therefore much wider concepts than procurement. Multiple sourcing business models exist, and acquisition models exist.
Views: 61657 The Audiopedia
Announcing Service Management World 2018!
 
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Service Management World 2018 brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to meet and exceed the unique needs of service management professionals and technical support leaders.
Views: 626 HDI
IT Operations Management Function
 
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I created this video with the YouTube Video Editor In this video, Jeffrey discusses the IT Operations Management Function found in Service Operations
The Role Of Service Desk in ITIL - ManageEngine ServiceDesk Plus -1
 
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ITIL's IT Service Support Module offers best practices to make sure IT Services to be highly available. ManageEngine ServiceDesk Plus Enterprise Edition implements IT Service Support modules. http://www.manageengine.com/ServiceDeskPlus?utm_source=youtube&utm_medium=cpc&utm_campaign=role-servicedesk-1
Views: 31207 ManageEngine
Service Marketing VS Product Marketing
 
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Service Marketing VS Product Marketing - Intro to Marketing
Views: 17 Emily Hueneke
CA Service Management -- Incident and Problem Management
 
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Video demonstration showing how CA Service Management addresses Incident and Problem Management processes with both browser and mobile user experiences. For more information, see CA Service Desk Manager at http://www.ca.com/servicemanagement
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